Depending on your socket type, you might need to use a filter. Broadband light is off If you've just got broadband, make sure it is after midnight on your broadband activation day. This will take to a status screen. To get the latest on your appointment, go to If you're setting up the Hub yourself, we'll email or text you when your broadband is ready. If this doesn't fix it call 0800 800 154. If you need help setting things up, please see the.
Light status What it means What to do Blue Your Hub is connected to your broadband ok If you can't get online, it might be your device. Make sure you're next to the Hub with a computer or device when you call us Off The power is off Make sure the Power button is switched on - you'll find this on the back of your Hub. For more into visit login required Then press connect You should then be connected. This takes a few minutes. Check for any service problems in your area. So you may notice your Broadband light occasionally goes off and then flashes, interrupting your broadband service. A master socket is the main socket for the phone line in your home.
The router just keeps trying to connect. Choose your Hub from the dropdown to find out how to connect. The light will turn steady blue when your Hub is ready Steady orange light The Hub is working but isn't connected to the internet - this takes about two minutes Connect a device to your Hub using a cable or wi-fi. Check for any service problems in your area. That said, the box itself isn't cheap and a YouView+ box can cost up to £100 more than the cheaper recording-free model. Many Thanks in advance I have a similar problem with my Plusnet Hub One router it never remembers the password so every time the internet goes down at least once per day I have to do this. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want.
Wait a couple of minutes for the lights to settle. To create a new password, enter your default admin password found on removable card or underneath hub. Once channels are hidden, you will no longer be able to select them using the channel up and down buttons or by entering the channel number, and they will not be visible in the programme guide. Click on the star next to a reply to say thanks Help guide to using the community? Connect Plug the broadband cable grey ends into your master socket and the other end into the Openreach modem. The central light is the Power light.
The light on the front will change colours while your Hub sets itself up. To make this change click on Advanced Settings, Wireless. Your password will be the one you use to log into the member centre. It's possible to connect to your Hub using both your computer's internal wireless adapter and the dongle. The 'i' button shows information about the show you're currently watching. Your Hub is ready when the light turns steady blue. The Hub will return to normal mode after a few minutes Lights What it means What to do Steady blue Broadband connection working If you can't get online there might be a problem with your computer, tablet or mobile.
If it's off then everything's working normally. Check the documentation that came with your computer. Plug in Slide the two parts of the Hub's power plug together until they click into place. If you've a Hub 5 or Broadband copper broadband download the relevant user guide below or follow these instructions. Turn Hub on Press the Power button on the Hub to turn it on. For the last two hours the hub has only been flashing purple.
If you've been activated, double check everything is connected properly before trying our If you've got Superfast Fibre fibre broadband and a Hub 3 or Hub 4, then you'll need to use an Openreach modem. Power light is red This means that your Hub has failed to start up correctly. Connect Plug the broadband cable grey ends into your Hub and the other end into your master phone socket. Click the Separate bands switch and you'll be able to name your 2. Flashing orange Hub starting up. Power light is orange If there's a problem connecting to broadband, the power light will stay orange after start-up has finished and the broadband light will remain on. If it's flashing red, you didn't connect.
Just plug your Smart Hub into your master phone socket. Along with the brand new router, the , come the same old problems that we've seen before. If you try to use the Smart Hub and Openreach modem together, your broadband won't work. You'll be prompted for a password, or creating a new password if you reset the hub. Hope this helps you get set up, please let me know how you get on. Is it dodgy hardware, is my line trying to stable itself, is my line a bit dodgy? You can re-use your filter and Ethernet cables, so please keep them.